Call Center Services

Looking to outsource call center services? You may contact Telemarketing Base to save costs up to 50% and transform your business. You are sure to give your business a competitive edge by getting in touch with us. Our virtual call center may increase the very efficiency of your company. Till now, we have benefited many global customers. If your business is unable to offer proper customer support, it will lag in many ways and fail to earn a substantial profit. We are here to bridge the gap between you and your customers with our excellent call center services. Our 24X7 hours of call answering services will help you in staying connected with your customers all the while. With 24X7 hours of call answering services, you will experience much-increased sales along with much better conversion rates. Our experts report in real time and our multi-channel call center has 100% recording facility. Whether you are just a small business, large or medium-sized business, you may choose us for call center assistance. Our call answering services are sure to fit your organizational needs perfectly. If we are your vendor, all your customers will attain undivided attention.

Why take call center services?

Call center services are used by companies since half a century by now to run the business effectively. Owing to the great advancement in technology, business models have greatly evolved, and the outsourcing of call center services has further revolutionized businesses. Small and medium-sized businesses and enterprises can benefit from us largely. As firms and businesses have evolved greatly, now call center services have also evolved. Previously, services used to be of transactional nature, but now the providers offer more value-based services. We at Telemarketing Base understand how businesses grapple with so many challenges. Some of the problems faced by businesses in the current times are a constant change and onslaught of technology, shrinking of the product lifecycle, inconsistency in customer loyalty. All such problems and challenges tend to disrupt business models of current times and lay undue stress on their extremely thin profit margins. In this competitive landscape, it is imperative for businesses to streamline their business operations in a cost-effective manner such that they gain a competitive edge in the marketplace. By outsourcing call center services to us, you may boost operational efficiency and also bring down the operating costs. This will, in turn, increase your profit and sales. In the competitive landscape, customers are all spoilt for choices, and thus you need to outshine to attract new customers. Choosing a good customer relationship program is essential. Customer relationship program is the best way to attract and also retain the customers.

Why should you partner with us?

By partnering with us, you will get a readymade or ready-to-use infrastructure regarding call center. There is no need to spend anything on set up capital to have your physical infrastructure. You may simply outsource business processes to enjoy cost-cutting and save time and effort. Our experts will handle all your call answering tasks. So, without incurring any cost, you will gain access to expert resources and highly trained individuals. This way, you may save a lot of training costs. You need not hire or train the professionals. Being the third party call center service provider, we have tremendous experience in the realm. We can manage customers across several industries, and you may enjoy the benefits of our deep domain expertise. With us, you can also identify the various process inefficiencies or re-engineer business operations as per the current market dynamics.

Our range of call center services

We offer a range of call center services. Some of them are:

  • Schedule appointments
  • Verification of information
  • Customer surveys
  • lead qualification and lead generation
  • Telemarketing services
  • Complete customer support and services
  • Third party verification
  • call answering
  • help desk technical support
  • complete information on products

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When it comes to web-enabled call center services, we offer the following:

  • billing queries and order tracking services
  • Complete chat support and technical assistance
  • Market researches
  • email support services
  • Product promotion

Why choose us?

Among so many call center service providers, you must choose us for the following reasons:
  • To ensure minimum investment from our clients, we deliver call center services over cloud telephony
  • We have a team of seasoned and experienced call center service providers having years of experience
  • Being a pioneer of offshore business process outsourcing, we possess an in-depth knowledge of multiple domains across the industry
  • Being an ISO certified company and CMM level 5 certified firm, we offer the maximum data security by following high level of data security standards
  • As per the industry of our clients, we offer custom solutions to benefit them. We make sure that our clients get the maximum return on investment.
  • Our pricing models are flexible and multiple so that our clients choose the best model.

To learn more about our services and to enjoy services at cost-effective rates, get in touch with us now.

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